9/20/2023 0 Comments Zen desk price![]() On the other hand, those that manage multiple brands and run a major support operation may prefer to go a step higher, to. In general, companies that don’t plan to invest much time into customizing Zendesk will be better off with the Team plan. Used correctly, it can easily speed up support enough to be worth the extra $30 per month. Professional will serve you well if your company gets large quantities of support requests, particularly if you have customers across the globe. You can also look at performance reports for specific languages, or set up a view that shows all requests for one language only. You can use the requester's language as a condition in triggers, letting you, for example, automatically assign all German tickets to your German-speaking agent. Professional also helps your company provide multilingual support. You can also specify your business hours. On top of that, Zendesk gives you more advanced analytics and reporting options, giving you better insight into customer satisfaction and your agents' performance. One major added feature is the ability to track the time your agents spend working on each ticket. If something goes wrong with Zendesk, you can count on getting help before your support team gets derailed. One of the most conspicuous is the amount of support Zendesk provides: 24-hour email and phone support during the business week. The Professional plan offers some major upgrades. If you offer multilingual support, you’ll be better served by upgrading to. It also offers very few multi-language features. However, if you need the ability to contact Zendesk support at any time of day or night, you may find this plan lacking. ![]() And all of that comes at a very reasonable price. You have room for your developers to spread their wings, better analysis tools, and access to support if something goes wrong. This is a great option for small- to medium-sized businesses. With it, you can find a solution for virtually anything. Zendesk's huge app library is perhaps its best competitive advantage. It additionally gives you access to Support Performance dashboards that show how well your own agents are doing.īut perhaps most importantly, Team lets you integrate with third-party apps from the Zendesk App Marketplace. These can streamline your support team’s workflow and dramatically cut costs when used well. This plan allows you to create customized triggers and automations. That alone is worth the price, but it's hardly the only upgrade. Team users can reach support by email eight hours a day, five days a week. In those cases, you should consider switching to. It’s also a bad choice if you need the comfort of being able to contact a real human for help. This plan isn’t great for companies that want advanced customer support automation. If your support requests are just now starting to get overwhelming, then trying the Essential plan is probably a good choice. The incredibly low price makes it a great choice for startups and one-person businesses that can’t afford a big support budget. For example, ticket attachments can be no larger than 1MB, and even if you decide to buy Zendesk Guide Professional you can't customize your help center very much. ![]() However, you will not be able to get any help directly from Zendesk staff. If you wind up in need of support yourself, you will have access to the Zendesk community support forums and knowledgebase. This plan allows you to use Zendesk to provide unlimited email support, integrate Twitter and Facebook to turn tweets, posts, and private messages into support tickets, build your own in-site help center with Zendesk Guide Lite, and create and organize canned responses.Īnother cool feature is the Zendesk Web Widget, which allows customers to email you, contact you through live chat if you have Zendesk Chat, and search your help center. making one big payment per year rather than a small one each month). Note: All prices listed include the discount for billing annually rather than monthly (i.e. You can read more about them on the Zendesk website. To help you do that, we’re going to provide a brief overview of the different Zendesk pricing plans and explain the sort of business situation each is appropriate for. You just need to figure out which perks you really need and which ones aren’t essential for your business. ![]() But with five different plans and plenty of add-ons available, it’s easy to get what you need from Zendesk for a price you can afford. A small but vocal number of reviewers complain about Zendesk pricing and have given it a bad rep.
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